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On the evening of July 25, 2019, the Finance clerk for the Tri-State Transit Authority, Carol Holbrook was honored as the 2019 Transit Employee of the Year by the West Virginia Division of Public Transit. The occasion for the gathering was the annual meeting of the West Virginia Public Transit Association and the 34th annual Excellence Awards Program which is also sponsored by the WV Division of Public Transit. The meeting and awards program were held at Stonewall Resort this year.
Ms. Holbrook was recognized for her accurate preparation of Accounts Payable and Payroll vouchers each week. She also assists in TTA’s money room and with the billings for the Non-Emergency Medical Transportation program. In addition, Carole keeps track of employee benefits such as sick days, vacation days, tool and uniform allowance, insurance enrollment, and attendance.
“Carol approaches her job with unwavering support and dedication to public transit.” According to TTA’s Assistant General Manager, Jennifer Woodall. Ms. Holbrook answers every single question with a smile. Through hard work and dedication she has earned the right to become one of West Virginia’s best.
Two Excellence Awards for Tri-State Transit Authority added to the excitement of the evening. The TTA maintenance department, under the leadership of Superintendent Charles “Chuck” Boggs, was awarded the honor of being The Best Maintenance Program in a West Virginia Transit System. TTA’s maintenance program is focused on the safety of TTA customers and employees. According to Superintendent Boggs, a “healthy” fleet of vehicles that suffers minimum absence from duty for checkups and repairs aids TTA in its overall program to retain and increase riders by making our service dependable and reliable.”
TTA was also recognized for an increase in ridership. The award recognizes the growth in the number of boardings on TTA buses and dial-a-ride vans for Fiscal year 2018. TTA boarded 901,888 customers in the year 2018. According to Paul E. Davis, General Manger, “Although it is a small increase, an increase is an increase. But, we’re proud of the growth any way you want to look at it!”
Last but not least, TTA’s Assistant General Manager, Jennifer Woodall was named President of the WV Public Transit Association for the ensuing year. She brings with her seventeen years of experience in the industry, eight in rural transit and nine in urban transit with an emphasis in non-emergency medical transportation, drug and alcohol program management and community engagement. According to Davis “Ms. Woodall’s qualities of intelligence, leadership and decisiveness has gained her the respect of her colleagues in the industry.”
Davis says that “All the employees at TTA share in the credit for this award. Without a team spirit and a “can do” attitude, there is no way TTA could have increased the customer boardings as we have in the last year”.